Accessibility Statement

Conformance Status

The Web Content Accessibility Guidelines (WCAG) 2.1 define requirements for designers and developers to improve accessibility for people with disabilities. This website is partially conformant with WCAG 2.1 Level AA — meaning most, but not yet independently verified as all, of the Site meets that standard. We treat conformance as an ongoing practice applied as new pages and features are built, not a one-time certification.

Measures We Take

Across the Site, we build with:

• Semantic HTML landmarks and heading structure, and a "skip to main content" link on every page.
• Keyboard-accessible navigation, forms, and interactive components, including the Ask PBC chat assistant, the search dialog, and the cookie preferences panel.
• Visible focus states, and ARIA labeling on custom controls such as toggles, dialogs, and the chat widget.
• Text alternatives for meaningful images, and initials-based fallbacks rather than broken images when a photo isn't available.
• Color choices checked for sufficient contrast against both light backgrounds and our dark navy sections.
• Motion and auto-advancing carousels that pause or simplify when a visitor's system is set to reduce motion (prefers-reduced-motion).
• Responsive layouts that adapt from mobile to desktop without loss of content or function.

Known Limitations

We are not aware of any barriers that prevent core tasks — reading service information, reaching a consultant, or using the assessment tool — but the following are known, specific gaps we have not yet fully closed:

• Downloadable PDF guides (such as the CECL & ACL Audit Readiness Guide) may not be fully tagged for screen readers.
• The embedded Google Map on our contact page is a third-party component outside our direct control.
• Responses from the Ask PBC chat assistant are delivered as plain text and have not been independently tested against every assistive technology and browser combination.

Feedback & Assistance

If you encounter an accessibility barrier on this Site, or need information in an alternative format, please contact us using the information below — we aim to acknowledge accessibility feedback within five business days, and will work with you to provide what you need and correct the underlying issue.

Contact Us